Office Policies

Appointments

Appointments can be made by calling our office during normal business hours. Our phone hours are 8:30  to 5:00 Monday – Friday.

New patients must bring their insurance card, co-payment (if any) and present a driver’s license. Anyone under 18 years of age must be accompanied by a parent that can sign financial forms. We will not see anyone under 18 years of age without a parent present.

After Hours & Emergency Care

If you are experiencing a life-threatening emergency dial 911 or head to the nearest emergency room. For all other non-life threatening emergent calls, an on-call physician is available 24-hours a day, 7-days a week by calling our physicians exchange at 714/447-5039. If you have a general question that is not an emergency, we ask that you wait until regular office hours to call and speak with someone which are Monday – Friday from 8:30 – 5:00.

Prescription Renewals

Prescriptions are renewed during normal office hours. Have your pharmacy fax in a refill request or a new prescription request to 714/447-1923. In some instances, we may require that the patient be seen in our office prior to medication renewal.

Financial

All office visit co-payments are payable at the time of service. We accept cash, checks, Visa, MasterCard, Discover and debit cards. Please contact our billing office should you have any financial questions or concerns.

Medical Records Release

There is a charge of $15.00 for medical records requests. If you wish for billing documents as well, it will be an additional $10.00 for a total of $25.00. We do require some notice, and for charts in storage you will need to allow additional time.

Disability Forms

The charge to complete disability forms is $15.00, and $5.00 for extensions.