Office Policy
Appointments
Appointments can be made by calling our office during normal business hours.
Our phone hours are 8:00 to 5:00 Monday – Friday.
New patients must bring their insurance card, co-payment (if any) and present a driver’s license.
Anyone under 18 years of age must be accompanied by a parent that can sign financial forms.
We will not see anyone under 18 years of age without a parent present.
A no-show fee will be charged from 35-50 depending on the appointment.
After Hours & Emergency Care
If you are experiencing a life-threatening emergency dial 911 or head to the nearest emergency room. For all other non-life threatening emergent calls, an on-call physician is available 24-hours a day, 7-days a week by calling our physicians exchange at 714/447-5039. If you have a general question that is not an emergency, we ask that you wait until regular office hours to call and speak with someone which are Monday – Friday from 8:30 – 5:00.
Prescription Renewals
Prescriptions are renewed during normal office hours. Have your pharmacy electronically request a refill or new prescription. In some instances, we may require that the patient be seen in our office prior to medication renewal.
EDD FORMS
Please talk to your medical assistant in regard to your disability and/or FMLA forms. We make every effort to prepare your forms within 1 week. There is a charge of $15.00 per form.
Financial
All office visit co-payments and co insurance are payable at the time of service. We accept cash, checks, Visa, MasterCard, Discover and debit cards. Please contact our billing office should you have any financial questions or concerns.
Medical Records Release
There is a charge of $15.00 for medical records requests. If you wish for billing documents as well, it will be an additional $15.00 for a total of $30.00. We do require some notice, and for charts in storage you will need to allow additional time.
Disability Forms
The charge to complete disability forms is $20.00, and $10.00 for extensions.